Priority development : International
Countries/Regions already covered :

To create a worldwide network of independent computer professionals that are able to respond effectively to the needs of business and home computer users through experience, skills and training, and who collectively through mutual support and reliability, will become the service of choice for those seeking computer and business technology help.

Computer Troubleshooters is...

A franchise network with over 450 locations in 22 countries (over 230 locations in the US & Canada).
A reputation for friendly, professional computer service to Small Businesses and Home Users.

A business opportunity that let's computer professionals work for themselves, but not by themselves.
Computer Troubleshooters is an international network of franchise owners providing onsite computer services to small businesses. Founders Wilson and Suzanne McOrist began developing the concept in 1996 after selling their previous franchise, Express Bookkeeping, which had grown to over 200 locations in Australia and New Zealand . Computer Troubleshooters USA was formed in 1999 by Chip Reaves, who had previously built his own computer service business (CHIPTECH Computer Services) into one of the largest small business computer service firms in Georgia .

The McOrists and Chip Reaves now form the senior management team that drives the company globally.

Based on the proven marketing and business strategies that make Computer Troubleshooters successful all over the world, Computer Troubleshooters is continually expanding the franchise network into all parts of the country. One Regional Director in each area helps us coordinate and support other franchisees in that region. Successful low cost advertising techniques have been refined over time, keeping our franchisees growing and profitable with a minimum of overhead. National advertising programs and nationwide service contracts supporting larger customers are additional features of the franchise program.

January 2005: Now operating in 21countries with over 430 franchise locations!

October 2004: Computer Troubleshooters has expanded to 17 countries and over 400 franchises
worldwide.

January 2003: "Now operating in 12 countries with around 200 franchisees.

January, 2001: Australian based Computer Troubleshooters now operates over 70 locations in eight countries, making it the largest computer service franchise in the world.

June, 2000: Our expansion continues with Master Franchises in Singapore, England, and Canada. Hong Kong was added just a few weeks later.

April, 1999: Computer Troubleshooters enters the USA when Chip Reaves begins converting his existing CHIPTECH business into a CTS Master Franchise for Georgia.

February, 1999: CTS has 17 franchisees across Australia and New Zealand.
Chip Reaves & Wilson McOrist meet in Coffs Harbour, Australia to discuss bringing the Computer Troubleshooters concept to the USA.

March, 1998: Computer Troubleshooters expands into New Zealand.

June, 1997: The first Computer Troubleshooters franchise opens in Sydney, Australia.

August, 1996: Wilson McOrist sells his accounting franchise (Express Bookkeeping), begins research and development for a new small business computer service franchise.

The company is a network of computer professionals who operate franchises that provide small business owners and home computer users with a range of services including:

- Hardware and Software Troubleshooting
- Application Installation and Support
- Independent Advice
- Virus/Spyware Protection and Removal
- Security Analysis and Troubleshooting
- Internet and Email Setup and Assistance
- Networking and Server Maintenance
- Regular cleaning and maintenance
- Web site Design and Hosting
- Custom Software Development
- Remote Access and Diagnostics
- Data Recovery
- Service Plans
- Training
- and more ...

Marketing Support
- You have the use of our proven sales and marketing systems.
- You have immediate access to over 500 tested marketing documents & campaigns on our private file server - all designed around a minimal advertising budget.
- You have telephone answering, telemarketing, direct mail, and other marketing services available from the head office.
- You can have a trained marketing professional assist you in choosing and implementing your marketing campaigns through our "My Marketing Manager" program.
- You have a support team to back you up, including input from all franchisees around the world through our business forum discussion group.
- You are given an initial Performance Maximizing training course.
- You are given full documentation on how to run your business, plus initial supplies of promotional tools.
- You have ongoing access to our private online store, which sells promotional items (including shirts) at volume discounts.
- You have on-going training courses via regional meetings and national/international conferences .
- You are supported with newsletters - for both you and your customers.
- You have the use of our name in your locality, and your business under a common brand name develops more worth and becomes more valuable.

Technical Support
- You have access to our tech support discussion group, which taps the expertise of dozens of Computer Troubleshooters around the world to provide fast & effective answers for your technical problems.
- You have access to telephone technical support 24 hours a day, 365 days a year for all major applications, peripherals, hardware issues, and operating systems.
- You will have other nearby Computer Troubleshooters to assist with large projects, service calls outside your areas of expertise, and to cover your customers when you're out or on vacation.
- You have access to our private web site, with several hundred training courses and tutorials, and with links to dozens of training & support resources around the web.

Additional Services
Through the Computer Troubleshooters network you have access to provide additional services to your customers, including:
- Website Design ( www.ctdesignteam.com )
- Website Hosting
- Custom Software Development ( www.ct-softwaredesign.com )
- Online Backup

Business Experience: Industry experience

Western Europe, Central Europe, Eastern Europe, Israel

Computer Troubleshooters
Wilson McOrist -
755 Commerce Dr., #412 - GA 30030 - Decatur - United States