Priority development : United States
Countries/Regions already covered :

In the U.S. alone, computer services are expected to exceed $47 billion by 2006. The amazing convergence of communications and computing continues to drive business and consumer adoption of technology at breakneck speed. With this progress has come an increasing need to provide fast, competent service repair and maintenance, which RESCUECOM now does for thousand’s of customers each year.

Today, RESCUECOM has 95 franchises serving 71 regions throughout North America, delivering the fastest on-site response, computer repair and technology services for home and business users, coast to coast, 24 hours a day, 7 days a week. RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to ERP. All local RESCUECOM franchisees offer guaranteed results and on-site, emergency one-hour response service, providing the industry’s most comprehensive offering.

Today, RESCUECOM® is at the front of the computer services industry, helping more than 7,000 customers across the U.S. improve their agility, cut costs, and reduce downtime. RESCUECOM® has performed over 50,000 service calls on every type of hardware, software, networking, internet and communications products available. By bringing together the world’s "best of the best" computer people and the best technologies, we help our customers identify the road map to surviving this new digital world.

The origins of what is now RESCUECOM dates back to 1985, when the Internet was still in its infancy and floppy disks were the storage of choice for PCs. It was at this time that David A. Milman, future CEO of RESCUECOM, discovered a niche in providing immediate, on-site computer repair solutions for businesses and home users in upstate New York.

The company, then known as University Data Systems, offered a one-hour service model and was known to provide “The Fastest Response Anywhere.” After years of refining the company’s service offering and pioneering computer maintenance and repair best practices, Milman realized the best route to expansion – and to attracting only the best and most experienced technicians – was through franchising.

In 1997, the company was renamed RESCUECOM and sought opportunities to replicate the successful business model developed over the prior decade. The first RESCUECOM franchise opened in Rochester in 1999. An immediate success, the Rochester operation exceeded expectations and continues to be one of RESCUECOM’s leading franchises.

RESCUECOM is a Franchised IT Solutions Company providing On-Site Services, coast to coast, around the clock. We service everything from home computers to super computers, wireless internet to global networks, Email to ERP. All services, including our emergency 1 hour response, come with guaranteed results.

TRAINING
- Available at headquarters: 1 week
- At franchisee's location: 1 week

ONGOING SUPPORT
- Newsletter
- Meetings
- Toll-free phone line
- Grand opening
- Internet
- Field operations/evaluations
- Purchasing cooperatives

MARKETING SUPPORT
- Co-op advertising
- Ad slicks

Business Experience:
- Industry experience
- General business experience

Rescuecom
Matthew Krukin - Franchise Director
2560 Burnet Ave. - NY 13206 - Syracuse - United States